Very flexible. Kind co-workers. Laid back atmosphere.
What I wish was different
The wages were too low for the amount of work and sacrifice given to the job.
Advice
Take time for yourself.
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Captioning Agent
October 2018 • Meridian, ID
What I liked
Flexible hours, laid back work environment, above minimum wage pay
What I wish was different
It’s a desk job so it was hard to sit for 5+ hours.... I missed working retail and getting all my steps in
Advice
If you’re a college student - this job is perfect! They work around your school schedule and it’s a good chinch of change to put in your pocket and when there’s downtime you can work on homework
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captioning agent
June 2019 • Orem, UT
What I liked
i like that im able to work on other things between calls, like homework. they have a very great work environment and coworkers and managers are the best ive ever had.
What I wish was different
i wish i could get paid more because its very hard to live off 11$ an hour
Advice
its great for multitasking since you can work on homework or other hobbies at your desk.
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Captioning Agent
December 2018 • Henderson, NV
What I liked
I love knowing that I am helping those who are hard of hearing or deaf communicate with their loved ones with every call.
What I wish was different
I wish we had more training of what to expect when working here. It was mostly based on training profiles, which is good. But not enough on procedure on what else comes with the job like scheduling. A lot of what is told comes from Team Leads who can sometimes have the information wrong.
Advice
My advice would be to understand that it is ok to mess up. They don't expect perfection. Don't be afraid to ask questions.
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CA
August 2016 • Price, UT
What I liked
Good pay, flexible schedule
What I wish was different
More money
Advice
Keep up
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Captioner
March 2018 • Meridian, ID
What I liked
Flexible schedule and good pay.
What I wish was different
Advice
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Captioning Agent
May 2018 • St. George, UT
What I liked
I like the friendly staff and low stress work.
What I wish was different
I’d like there to be more opportunities for advancement.
Advice
Apply for this job if you’re introverted.
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Call center
April - July 2019 • Price, UT
What I liked
Good training and support
What I wish was different
It's not a job for social people, it's really isolating.
Advice
There's options for people who want to climb in wage and position, and several locations in Utah if you're planning on moving.
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Captioning Agent
April 2016 • Meridian, ID
What I liked
I like being able to help people who are hard of hearing be more independent again.
What I wish was different
Advice
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Captioning Agent
April 2019 • Orem, UT
What I liked
The environment and serving people.
What I wish was different
Holiday policies.
Advice
Be patient with oneself.
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Captioning Agent
July 2018 • Tucson, AZ
What I liked
Fantastic benefits for even part-time employees. Clean workspaces and break rooms. Great work/life balance. Supportive management.
What I wish was different
Once you are graduated from training, they put you on the call floor right away and expect you to take live calls all of the time. The transition from training to being on the call floor is tough.
Advice
Training is the toughest part of the job and can be a little overwhelming, but things do get easier after that.
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Captioning Agent
December 2017 • Meridian, ID
What I liked
Ability to do some homework while at work.
What I wish was different
I wish schedule changes were easier.
Advice
Having a job is great, you can make money to spend.
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Caption Agent
June 2017 • Tucson, AZ
What I liked
Very flexible with your school schedule. You essentially make your own schedule.
What I wish was different
Its a very boring job. However it is easy money.
Advice
Be patient and on task.
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Captioner
September 2017 • San Antonio, TX
What I liked
It's a simple job
What I wish was different
Advice
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communications assistant
May 2019 • St. George, UT
What I liked
Fairly easy job, and the hours are extremely flexible.
What I wish was different
It was just a job to hold me over for the summer, so there isn't really anything I would have changed. More pay is always nice though.
Advice
With their hours being so flexible, I could continue working even after the summer around my school schedule.
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Captioning agent
June - August 2019 • Meridian, ID
What I liked
The place was very considerate about the employees. Training was thorough and accommodating.
What I wish was different
Job was sometimes boring. Also, I wish the trainers had maybe some linguistic knowledge of how the captioning program worked (for example, why it would phonetically mistake some words for others). The ability to have more hours would have been nice as well.
Advice
Make sure to create opportunities for yourself to interact with other coworkers.
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Call Center Employee
August 2015 • Tucson, AZ
What I liked
Customers
What I wish was different
Management
Advice
Interesting experience
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Communcations Assisstant
June 2016 • Meridian, ID
What I liked
I used to like that the job was more flexible with students and allowed for opportunities to complete homework. I like that the job has very flexible hours and scheduling. I like that this job allows for employees to make their own schedules and choose how many hours they want to work and their schedule stays constant until the employee requests a schedule changed. Schedules can be changed every 75 days which aligns well with new semesters.
What I wish was different
I wish that the job was so monotonous and repeating. I believe if their were a way to make the job more active instead of sitting and staring at a screen for hours on end would help employees have a better work day experience.
Advice
One piece of advice I will share about this experience is I wouldn't recommend this job to someone who has to be constantly moving and active. This job can be mentally draining and people can burn out from it quickly. It is a good job and works well with students who can only work part time.
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Mentor assistant
October 2018 • Orem, UT
What I liked
Great for working with a school schedule. No one is ever mad at me.
What I wish was different
The work feels a bit thankless after a while.
Advice
Go ahead and work here if you don't mind working in an environment where you will not interact with anyone personally for days at a time.
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caption agent
May 2019 • Orem, UT
What I liked
Its a very good job to college students its very chill and was able to save enough money for next round to school.
What I wish was different
nothing
Advice
I think the only thing is if you looking for a good job that's not going to put huge pressure on you while your going to school. this is a good fit.
