The job is fairly straightforward and I don't know if anything can be changed. I suppose the way that clear calls were graded could be changed slightly.
Advice
Imagine this: you have to listen to old ladies who can't do the things they used to do, so they try to make a 5- minute conversation about their conversation interesting in order to spice up their day. Also, they are living paycheck to paycheck on social security and their kids are asking for money. Listening to this is depressing, so make sure that this is a stepping stone.
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Communications Assistant
March 2017 • Scottsdale, AZ
What I liked
I really enjoy the flexibility they give you. You have a set schedule every week, with the same time and day. As long as you work a minimum of 15 hours, you can split those hours on whatever days and however long. I also like how supportive and open all of the co-workers, supervisors, and managers are. They truly care and they want you to grow within the company, if that is what you want as well. It's probably the most flexible, well-balanced summer job you can have.
What I wish was different
There's not much that I would say I wish would be different. It's a very simple, straightforward summer job, one that allows you to balance school and other personal affairs. Maybe I wish the training was a bit more flexible, but even so, for me, it was totally flexible.
Advice
I think the one piece of advice that I would share is to just respect and follow the rules they have placed, especially with phones and distractions. It's a service job, and you are trying to make communication experiences normal for those who are hard-of-hearing or deaf.
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Captioning Agent
April 2018 • Orem, UT
What I liked
Very low-key, friendly environment. Easy to take care of things and do homework in between calls.
What I wish was different
Advice
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Captioning Agent
January - August 2019 • Meridian, ID
What I liked
Being able to do my homework at work
What I wish was different
Not having to sit all day
Advice
If you don’t like sitting down or being without your phone for extended periods of time, this isn’t the job for you.
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Communication Assistant
April 2017 - July 2018 • Meridian, ID
What I liked
Self-driven environment with simple objectives. Nice low-level employees.
What I wish was different
It was too robotic and monotonous. I felt like everything I did was too planned out and strict. The 15 and thirty minute breaks felt more like a 3 minute panic rather than a real chance to unwind.
Advice
It's unlikely that you will want to stay for too long, but this is a good short-term option for reasonable pay. Staying too long in the environment seems to have some psychological consequences for many employees.
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Captioning agent
April - August 2019 • Idaho Falls, ID
What I liked
The flexible hours and pay.
What I wish was different
Personally I didn’t feel comfortable standing or sitting in a chair for elongated periods of time, though there isn’t much I could change about that, I would want to be able to move around more.
Advice
To be patient with the job, it does take a little bit to get into the flow of captioning, but relatively easy.
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Captioning Agent
June 2020 • Scottsdale, AZ
What I liked
What I wish was different
Advice
Make you summer schedule with your school schedule in mind.
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Realtime Captioner
January 2018 • Meridian, ID
What I liked
Wonderful atmosphere, many resources for essentially all needs, very kind coworkers/management, easy communication, and flexible schedules.
What I wish was different
Nothing really.
Advice
This job does require you to learn a new type of listening skill, but it's a fairly useful skill that can be used in school as well as in other areas.
If you enjoy sitting in one place and have a simple pastime to distract yourself, this is a good position for you.
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Captioning Agent
February 2020 • Taylorsville, UT
What I liked
I like that I have time to do homework between calls and I also help people
What I wish was different
Nothing I love this job
Advice
It's something that any college student should try if they are comfortable with swears and possible inappropriate content
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Caption Agent
September 2014 • Meridian, ID
What I liked
I can study all I want during slow times, and even finish homework
What I wish was different
The job seems rewarding on paper, but after working there you suddenly realize how much you can't stand boomers.
Advice
Don't think, just caption. Nobody's conversations/life will ever be interesting and it's best to turn yourself into a glorified parrot that retains no information.
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Captioning Agent
June 2019 • Idaho Falls, ID
What I liked
Easy work
What I wish was different
Nothing
Advice
Training is hard but then its simple
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Realtime Captioner
April - July 2019 • San Antonio, TX
What I liked
Very clean, quiet and friendly environment
What I wish was different
Longer training
Advice
Have fun and push yourself
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Captioning Agent
March 2020 • St. George, UT
What I liked
It’s a steady job with almost no surprises.
What I wish was different
They should review their policies to make it more fun to be there.
Advice
It’s good to have a steady job but not at the expense of your happiness.
