Multifamily Research Associate
CoStar Group’s database is the largest centralized, real-time database of commercial real estate information available. Fortune Magazine recently named CoStar Group 100 of the fastest growing companies in the world!
As a Multifamily Research Associate, you’ll be at the heart of the multifamily and commercial real estate industry, capturing market-critical information that enables our clients to make informed high impact business decisions. With 50 million people visiting CoStar Group’s websites each month, every day our research helps our clients make informed investment decisions. Because of the impact our Researchers have on the economy, CoStar Group’s benefits and salaries lead the industry.
Core Responsibilities:
- Deliver high standards of research and insight to CoStar and Apartment Network customers through proactive data capture and verification to agreed timescales
- Conduct business-critical research interviews of multifamily property managers, owners and developers; accurately track new planning applications, verify the status of new construction and capture new listings and transactions
- Improve the coverage and depth of multifamily property data through innovative research, including relationship building, objection handling, effective questioning, listening, probing, building rapport, tracking relevant publications and sharing information
- Research all data sources ensuring information is captured, input and published in a timely manner and to set quality standards
- Maintain an accurate directory of multifamily company and contact information, ensuring hierarchies are correctly managed and updated
- Identify and fix data errors, anomalies and outliers
- Respond to client feedback, ensuring the timely resolution of issues resulting in minimal brand impact. Identify opportunities to assist sales colleagues in revenue generation and revenue protection
- Collaborate with all functions of multifamily, portfolio and tenant content collection to ensure maximum efficiency and best-in-class customer service is achieved
- Help tell the story of market activity by working in partnership with Market Analysts and contributing to the production of insightful market reports
- Manage neighborhood narratives ensuring third-party edits are reviewed for accuracy and processed in a timely manner
- Maintain the highest professional standards. Promote our ethics of trust, open communication, creative thinking and cohesive team effort
- Effectively build and maintain mutually beneficial relationships with clients, with a heavy emphasis on personal attention and customer service
Successful Research Associate candidates will:
- Have experience providing a high level of customer service
- Demonstrate an interest in the multifamily and commercial real estate industry
- Be curious by nature, and demonstrate the ability through investigative research
- Be persistent in the pursuit of information
- Accurately capture data
- Manage multiple responsibilities, changing priorities, and excel in a fast-paced environment
- Be goal-oriented, competitive and motivated by success
- Have excellent communication and influencing skills; verbal and written
- Possess the ability to act on own initiative and work successfully alone and as part of a team
- Have a confident personality with the ability to establish rapport with both internal and external stakeholders
- Be able to adapt quickly in a technology led environment
- Be proficient in MS Office
Applicant Requirements:
- Bachelors’ degree or higher
- Permanent US work authorization
Position Benefits:
- Robust training program
- Opportunities to gain subject matter expertise
- Career advancement through several avenues based on professional goals
- Generous medical, dental, vision, and prescription coverage
- 401k plan with company match and an employee stock purchase plan\
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing